Refund Policy

Thank you for choosing AI Song Generator! We're deeply committed to providing you with the best AI music creation experience possible. We value your trust in our service and would like to share our refund policy with you in the spirit of transparency and mutual understanding.

Understanding Our Refund Policy

We believe in being fully transparent with our valued users about how our service works. To help you make informed decisions, we'd like to kindly explain a few important aspects about our service and refund policy:

• We offer free trial credits so you can experience our service before making a purchase
• Each song generation requires significant computational resources from our AI systems
• When credits are issued to your account, we immediately pay our technical partners for these computational resources

Our Subscription Refund Guidelines

Due to the nature of our service, we would kindly request your understanding that we generally cannot provide refunds for monthly and annual subscriptions. This policy exists because:

• All credits are issued immediately upon subscription activation
• AI music generation consumes substantial computational resources
• We have already paid our technical suppliers for these resources at the moment credits are issued to your account

We sincerely appreciate your understanding that once credits are issued, we face challenges in providing refunds as the computational resources have already been allocated and paid for on your behalf.

Regarding Paid Plan Features

We continuously strive to enhance our premium features based on user feedback and technological advancements. While we understand that experiences with our premium features may vary, we would like to gently note that dissatisfaction with paid plan features (even those not available in the free trial) cannot be considered for refund requests. This is because:

• Advanced features in paid plans require significantly more computational resources
• User satisfaction standards naturally vary from person to person
• Our data shows that the vast majority of users express satisfaction with our premium features
• We continually work to improve all features based on collective user feedback

We always welcome your feedback on our premium features as it helps us enhance the experience for everyone.

Exceptions to Our Refund Policy

While we generally adhere to our no-refund policy, we understand that certain circumstances may warrant exceptions:

• Extended Service Disruption: If our system undergoes maintenance or feature upgrades that continuously last for more than 5 consecutive days, and this significantly impacts your ability to create content, you may be eligible for a partial refund of 50% of your subscription payment
• Accidental Multiple Purchases: If you accidentally purchased multiple subscriptions within a short time frame (within one hour), we would be happy to refund the additional purchases. We understand mistakes happen, and in such cases, our platform will absorb any associated costs

Service Stability and Maintenance

We kindly ask for your understanding regarding our service operations. As the field of AI-generated music is still in its exciting early stages of development, our service may occasionally experience periods of necessary adjustment. We regularly conduct maintenance and feature upgrades to improve your experience, during which some functionalities might be temporarily affected.

Please note that scheduled maintenance, system upgrades, or temporary service interruptions that last less than 5 consecutive days are part of our ongoing efforts to enhance the platform for your benefit. We truly appreciate your patience and understanding as we work diligently to provide you with the best possible AI music generation experience.

How to Request a Refund

If you believe your situation falls under one of our exceptions, we're here to help. Please include the following information in your request:

• An email to: [email protected]
• Your registered email address
• Your order or transaction ID
• Details relevant to your specific exception case (dates of extended downtime or timestamp of multiple purchases)
• A brief explanation of your situation

Our Commitment to You

• We'll thoughtfully review your request within 5 business days
• Approved refunds will be processed through your original payment method
• We'll keep you informed with an email confirmation once the refund is processed

We're Here to Help

If you have any questions or concerns about our refund policy, please don't hesitate to reach out. We're always happy to help explain our policies or address any concerns you may have. Your satisfaction is important to us, and we're committed to providing you with exceptional service.